FAQs

Frequently asked questions

Orders and Shipping

How long does shipping take?

Orders are usually processed within 3-5 business days. Delivery times vary depending on your location.
Do you ship internationally?

No

Products

What materials are used in your jewelry?

Our jewelry is carefully selected using quality materials designed for everyday wear.

Is your jewelry waterproof?

They are water-resistant, but we recommend avoiding prolonged contact with water to maintain their beauty and longevity. Recommend removing before swimming in pools or the sea.

Returns & Exchanges

Do you accept returns?

Changed your mind? Not to worry! 

Refunds or Exchanges are offered on all eligible orders returned to us within 30 days of your delivery date and will incur a $9.60 postage & handling fee.
What if my item arrives damaged?

Please contact us within 48 hours of delivery with photos, and we’ll be happy to assist.

Contact Us

How can I contact Whalewish?

You can reach us through our Contact Us page, Instagram, or email.