FAQs

Changed your mind? Not to worry!

We do not provide refunds for change of mind. However, unused and unworn items may be exchanged or returned for store credit within 30 days with proof of purchase, subject to our Refund Policy.

For hygiene reasons, earrings and other pierced jewellery cannot be returned for change of mind.

For change-of-mind returns by post, a $9.60 postage and handling fee will be deducted from the store credit or charged before an exchange is sent.

Faulty products are covered by the Australian Consumer Law and are not subject to the 30-day change-of-mind period. Depending on the nature of the problem, you may be entitled to a repair, replacement or refund. No postage or handling fee will apply to products confirmed to be faulty.